Why PingTone VoIP is Better

Simply put, as the premier outsourced provider for VoIP phone systems, PingTone continues to make the required investments to keep our network, services and products at the leading edge, enabling our customers to focus on their core business. PingTone’s success in the hosted marketplace has clearly been a result of our exceptional people and extensive hosted VoIP expertise.

Four primary reasons why we are the best choice for your company's telephony needs:

Our Customers Love Us...

  • PingTone’s customer surveys reflect industry customer satisfaction ratings that exceed those of any other hosted VoIP provider
  • Below industry customer churn rate that is reflective of the exceptional customer experience
  • We receive many referrals from our customers who are confident enough in our service quality to recommend us to their colleagues

Best-in-Class Service and Support

  • Single-Point-of-Contact; 24/7/365 premiere technical support, and help desk
  • Customer Care Team staff averages 10+ years VoIP specific expertise
  • Immediate response time on any issue, isolation, and resolution periods exceed any other hosted provider
  • Dedicated and experienced project management from design to implementation... we measure twice, and cut once!
  • Extremely knowledgeable and experience training

Unparalleled Network Reliability

  • World-class business grade service providing Network Availability 99.999%
  • Focus on delivering an "Always-On" phone service, exceeding the needs of mission critical business operations
  • Network updates and maintenance do not impact phone service

Bullet-Proof Technology Infrastructure

  • Fully redundant VoIP systems, PSTN connectivity and network infrastructure powered by Cisco
  • Collocation at Equinix International Business Exchange™ (IBX) provides:
  • Highest levels of availability and carrier connectivity
  • Biometric hand geometry readers for authorized entry
  • On-site 24x365 security with CCTV digitial cameras
  • Laser-based Very Early Smoke Detection Apparatus (VESDA)
  • Diesel fuel back-up generators
  • Private peering with multiple Tier 1 ISPs

Given the ever expanding capabilities of phone systems, mobile phone integration, and expansion of video telephony, our customers have made the strategic decision to trust their future phone system needs with a best-of-breed outsourced provider such as PingTone.